Client Services Representative

The Client Services Representative is a customer-focused role responsible for handling inquiries, processing orders, and resolving issues. The ideal candidate will be a strong communicator with excellent problem-solving skills, ensuring customer satisfaction and efficient coordination between customers and internal teams. This is a long-term temp position (10-12 months).

Requirements

Core Responsibilities 

• Manage customer requests including account setups, order processing, and Value Added Services. 

• Input orders accurately, suggest alternatives for out-of-stock items, and ensure timely delivery. 

• Act as the liaison between customers and sales teams. 

• Respond to inbound calls, addressing customer needs across the US and Canada. 

• Train customers on using our B2B platform, ENVOY. 

• Assist Field Sales Reps when needed. 

• Monitor and address customer feedback to improve satisfaction. 

• Collaborate with internal teams to resolve issues and ensure operational efficiency. 

• Provide timely order updates, address discrepancies, and resolve complaints. 

• Support sales teams in strengthening customer relationships and driving account growth. 

Required Skills/Experience 

• 2+ years of experience in customer service or sales support. 

• Strong computer skills (Microsoft Office). 

• Excellent problem-solving and attention to detail. 

• Ability to work independently and manage priorities. 

• Exceptional written and verbal communication skills. 

• Quick learner with adaptability to change. 

• Customer-focused with a proactive approach. 

• Collaborative team player. 

Compensation 
$15 - $18 per hour, based on experience. Kindthread encourages applications from candidates at all experience levels.